Refund policy

When returning any goods to us, we recommend that you send using a recorded method of delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.

Please follow this link to create a returns label: Royal Mail Returns

If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as 'Returned Goods' to avoid an import duty levy from HM Customs & Revenue, for which we will not be liable.

Please ensure a note with your name and order number is in your parcel before sending any goods back, this will help us to track the return of your order.

Return Address

Jepuson UK Ltd
2A Newbridge Industrial Estate
Newbridge
Edinburgh
EH28 8PJ

Damaged, Faulty or Incorrect Items

If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange the item for a replacement within 30 days from the date of dispatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full. For products that develop a fault after 30 days please contact us.