Delivery & Returns
Shipping & Returns
Everything you need to know about getting your Snow Paw products delivered and our hassle-free returns process.
Tracked Delivery
Tracked services at checkout
Same-Day Dispatch
Before 9am GMT on working days
30-Day Returns
In original condition
UK & International
Destination-based rates
Delivery Information
We ship throughout the United Kingdom and to international destinations. UK orders are sent using tracked delivery, and international shipping options are shown at checkout based on destination.
UK standard delivery is GBP 5.99, and orders of GBP 50.00 or more qualify for free UK delivery. International shipping rates vary by location and are calculated before you place your order.
In-stock orders received before 9am GMT are usually dispatched the same working day. Orders placed after that time are normally dispatched on the next working day.
UK mainland delivery is next working day for in-stock orders dispatched before 9am GMT. Orders placed after 9am GMT are usually delivered on the following working day after dispatch. International delivery times vary by destination and customs processing.
Bank holidays: Orders are not dispatched or delivered on bank holidays. Please allow an extra working day around bank holidays and during peak seasonal periods.
If your order has not arrived within the expected timeframe, please contact us and we will help you track it.
Returns Policy
Snow Paw wants you to be completely satisfied with your purchase. If you are not happy with your product for any reason, it can be returned for a refund or an exchange. You have up to 30 days after purchase to return your products, however we insist that the products must be returned unused and have their label still attached.
How to Return
When returning any goods to us, we recommend that you send using a recorded method of delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.
Please follow this link to create a returns label: Royal Mail Returns
If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as "Returned Goods" to avoid an import duty levy from HM Customs & Revenue, for which we will not be liable.
Please ensure a note with your name and order number is in your parcel before sending any goods back, this will help us to track the return of your order.
Return Address
Jepuson UK Ltd
11a Bankhead Crossway N
Edinburgh
EH11 4DT
Damaged, Faulty or Incorrect Items
If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange the item for a replacement within 30 days from the date of dispatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full. For products that develop a fault after 30 days please contact us.
Return Postage Costs
You have 30 days from the date of purchase to return or exchange an item. You do not have to pay for returns if the item you received is faulty or not what you ordered, however if it is simply a matter of the item not suiting or being an incorrect size, then we kindly ask you to cover the postage.
Lost in Transit
Snow Paw will deem an item lost in transit once 15 working days, not including weekends, have passed following dispatch. If your item has been lost in transit, we will either replace the item or refund your payment, depending on what best suits your circumstances. We require confirmation in writing that the items have been lost.
Popular collections to browse before checkout
If you're still comparing styles before you order, these are the collections customers most often browse alongside the delivery and returns information.