Question 1

How long does delivery take?

Accepted Answer

For in-stock UK mainland orders placed before 9am GMT on working days, delivery is usually next working day. Orders placed after 9am are typically delivered on the following working day after dispatch. International delivery times vary by destination.

Question 2

What is your returns policy?

Accepted Answer

Snow Paw UK offers a 30-day returns policy for items in original condition, unworn, and in their original packaging.

Question 3

How do I care for my sheepskin products?

Accepted Answer

Keep sheepskin products away from direct heat and sunlight, clean with a damp cloth, and use a specialist sheepskin cleaner for deeper care.

Question 4

How do I find my size?

Accepted Answer

Visit the Snow Paw UK size guide for measuring instructions and UK, EU, and US conversion guidance. If you are between sizes, size up.

Frequently Asked Questions

Ordering

Shipping & Delivery

Returns & Refunds

Product Care

Sizing

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Frequently Asked Questions

Ordering

How do I place an order?

Can I change or cancel my order?

Do you offer gift wrapping?

Shipping & Delivery

How long does delivery take?

Do you ship internationally?

How much does shipping cost?

How can I track my order?

Returns & Refunds

What is your returns policy?

How long do refunds take?

Can I exchange an item for a different size?

What if my item arrives damaged?

Product Care

How do I care for my sheepskin products?

Are your products waterproof?

How long do sheepskin slippers last?

Sizing

How do I find my size?

What if I'm between sizes?

Do your products come in half sizes?

Still Have Questions?

Browse the collections people ask about most