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Customer Information and Terms and Conditions for the United Kingdom


1. Scope of application

This customer information and these General Terms and Conditions shall apply to all orders placed through the website www.snowpawuk.com (the "Website"), if the invoice is to be sent to an address in the United Kingdom. Placing an order with Snow Paw indicates your acceptance of these terms and conditions. 
Changes to these General Terms and Conditions will only be effective if Snow Paw confirms them in writing. This also applies to any changes to this written form clause.

2. Conclusion of a purchase agreement

Any orders made by you on the Website constitute a binding offer to conclude a purchase agreement with Snow Paw Online. The binding purchase agreement only comes into existence when Snow Paw accepts your order either on the website or by sending you an email or written communication, or by dispatching the goods ordered. 

The goods and price information on the Website is subject to change without notice. You will be charged the price displayed on the Website at the time of your order.

3. Reservation of performance in case of goods not being available

If goods you ordered are not available within thirty days of your order, Snow Paw can withdraw from the purchase agreement even if it has confirmed acceptance of your order. If the company withdraws from the purchase agreement, it will immediately inform you of this and will immediately refund the amount already paid by you for these goods.

4. Price and additional costs

The total amount of your order, including all taxes and additional costs such as packaging and delivery, is displayed on the screen prior to, or at the end of, the checkout process.

5. Delivery and reservation of title

The goods will be delivered to the delivery address as stated by you and through a delivery service appointed by Snow Paw. The company will make every effort to deliver the goods as soon as possible, usually within 5-7 working days, but this cannot be guaranteed. The goods remain Snow Paw property until full payment is received.

8. Right to cancel the purchase agreement

As a consumer, you have the right to cancel this purchase agreement up to 14 days after receipt of the goods by you. If you exercise this right of withdrawal, you are no longer bound to the agreement and Snow Paw will refund any payments you have made with respect to this agreement. You can obtain further information and assistance regarding Snow Paw’s return policy. In order to cancel the agreement, it is sufficient to send a notice in writing, Snow Paw customer service will provide the return address for your to send the products back. We do recommend all customers send their goods back within 14 days after you receive the return address information. Snow Paw does not take any responsibility for any products get lost or damaged before our team receiving them back. And our quality control department will exam the condition of the products and packaging before we issue and refund or exchange.

9. Warranty

The warranty period is 30 days after the receipt of the goods by you. Should the delivered goods prove defective within this period, you may cancel the purchase agreement or, if the product is still available, make a request a product’s replacement by giving Snow Paw notice at the address specified in paragraph two. No independent guarantee is granted beyond the foregoing. The rights of the consumers based on the consumer protection laws in force are not affected.

10. Liability

Snow Paw is not liable for any damage, unless such damage has been caused by intent or by gross negligence. In no event shall Snow Paw be liable for indirect damage. 

If Snow Paw, notwithstanding the foregoing, be liable for damage, and then liability will be limited to the purchase price. 

The above liability limitations apply to all claims for damages no matter what the legal grounds may be, inclusive of tortuous acts; they do not apply to potential liability according to the regulations on product liability. The rights of the consumers based on the consumer protection laws in force are not affected. 

The exclusion or the limitation of the liability for damages according to the above paragraphs also applies to potential claims against employees or authorized representatives of Snow Paw.

11. Prohibition of assignment

You may assign your contractual rights to a third party only with Snow Paw Online's prior written consent.

12. Applicable law

The agreements concluded under the inclusion of these General Terms and Conditions are subject to the laws of the United Kingdom under the exclusion of a possible reference to foreign law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.