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Postage & Packaging and Return Policy

We offer a Standard delivery service within the UK & Ireland only:

Delivery should take from 5-7 working days from the date of collection, however outlying areas such as the Highlands & Islands of Scotland, the Isle of Man, Isle of Wight and Channel Islands may take slightly longer. Please allow 10 working days from the date of order before querying a delivery. (Please note: Promotion products might take up to 10 working days within the UK, outlying areas might take up to 15 working days)

 

Approx. Dispatch Time

All 'In Stock' orders that are received by Snow Paw before 2pm GMT will be dispatched the very next working day. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

 

Return policy

Snow Paw wants you to be completely satisfied with your purchase. If you are not happy with your product for any reason, it can be returned for a refund or an exchange. 
You have up to 30 days after purchase to return your products, however we insist that the products must be returned unused and have their label still attached attached.

 

The best way to send my returned goods back

When returning any goods to us, we recommend that you send using a recorded method of delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage. You can create a Tracked returns label via Royal Mail using the following link: http://www.royalmail.com/track-my-return/create/315

If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an import duty levy from HM Customs & Revenue, for which we will not be liable.

Please email us or fill out a return form before sending any goods back, this will help us to track the return of your order.

 

Return Address:        Snow Paw

                              Unit 16

                              30 Bankhead Drive

                              Sighthill

                              Edinburgh

                              EH11 4EQ

 

If my goods arrive damaged, faulty or incorrect

If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange the item for a replacement within 30 days from the date of dispatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 30 days please contact us.

 

Do I have to pay for postage if I want to return or exchange an item?

No, you have 30 days from the date of purchase to return or exchange an item. You can create a Tracked returns label via Royal Mail using the following link: http://www.royalmail.com/track-my-return/create/315

 

Lost In Transit

Snow Paw will deem an item lost in transit once 15 working days or 20 working days for any Continental European orders (not including weekends) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in transit, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances. We require confirmation in writing that the items have been lost.


No, you have 30 days from the date of purchase to return or exchange an item.