Postage & Packaging and Return Policy
We offer a Standard Delivery Service within the UK & N. Ireland only:
Delivery should take from 5-7 working days from the date of collection, however outlying areas such as the Highlands & Islands of Scotland, the Isle of Man, Isle of Wight and Channel Islands may take slightly longer. Please allow up to 10 working days from the date of order (15 working days for international orders) before querying a delivery. (Please note: Promotional products might take up to 10 working days within the UK, outlying areas might take up to 15 working days)
Approx. Dispatch Time
All ‘In Stock’ orders that are received by Snow Paw before 9am GMT will be dispatched the same working day, orders after this time will be dispatched the next working day. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.
Snow Paw wants you to be completely satisfied with your purchase. If you are not happy with your product for any reason, it can be returned for a refund or an exchange. You have up to 30 days after purchase to return your products, however we insist that the products must be returned unused and have their label still attached attached.
The best way to send my returned goods back
When returning any goods to us, we recommend that you send using a recorded method of delivery and that you keep proof of posting, as we cannot be held responsible for packages that fail to reach us. Please check with the post office that your parcel is adequately insured against loss or damage.
Please follow this link to create a returns label: https://www.royalmail.com/track-my-return/create/315
If you are returning an item from overseas, please ensure that the postage is paid in full and the postal docket is ticked as ‘Returned Goods’ to avoid an import duty levy from HM Customs & Revenue, for which we will not be liable.
Please ensure a note with your name and order number is in your parcel before sending any goods back, this will help us to track the return of your order.
30 Bankhead Drive
If my goods arrive damaged, faulty or incorrect
If you receive damaged, faulty or incorrect items, please contact us so that we can send you a pre-paid returns label. We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange the item for a replacement within 30 days from the date of dispatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full. For products that develop a fault after 30 days please contact us.
Do I have to pay for postage if I want to return or exchange an item?
You have 30 days from the date of purchase to return or exchange an item. You do not have to pay for returns if the item you received is faulty or not what your ordered, however if it’s simply a matter of the item not suiting or being an incorrect size, then we kindly ask you to cover the postage.
Lost In Transit
Snow Paw will deem an item lost in transit once 15 working days or 20 working days for any Continental European orders (not including weekends) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in transit, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances. We require confirmation in writing that the items have been lost.